General terms of ordering and delivery between Heidelberg University Library (hereinafter called 'UB'

Placing of orders

Orders by telephone must be confirmed in writing (letter, telefax, e-mail)
Further inquiries or information by the vendor are necessary in case delivery is impossible or items are not available as ordered, e. g.
- if the book is out of print
- if a new edition is in preparation
- if there is a difference in essential particulars of the order and the item ordered
- if, within a short period, the vendor receives another order from the UB for the same item, not expressly marked as a duplicate order
- if the delivery price exceeds the price quoted in the UB's order by more than 20 per cent.
The UB reserves the right to cancel subscriptions in the case of subsequent rise in subscription prices.

The terms of delivery will be three months, with the exception of subscriptions.
Items delivered should be accompanied by the invoice (please send copy of the order or quote orderno. on the invoice).
The vendor will be liable for the condition of the merchandise and will bear the risk of its damage in shipment.
The UB reserves the right of return for items from incomplete or otherwise inaccurate advertising offers, with missing reference to series, doctoral disssertations, or changes of title.
Furthermore, the UB reserves the right of return for antiquarian books if the general condition of an item rules out normal library use (for instance, due to decayed paper, mildew, etc.).

Invoices are required in duplicate.
They must be addressed to the ordering department of the UB (for instance, "MB1: Neuzugang Monografien").
They must show the type of order (for instance, "firm order" or "standing order").
They must quote
- the UB order number, if known
- the bibliographical short title of the item supplied
- bank connection and account No. of the vendor
- VAT-No. of the UB and of the vendor, if applicable
- VAT-rate, discounts, extra charges, delivery charges, if applicable.
  Additional requirements for items of foreign origin are:
- quotation either of the domestic price without sales tax and VAT, or of the export price in domestic currency.
For vendors holding euro accounts, foreign currencies will be converted at the day's selling rate of exchange on the issuing date of the vendor's invoice.