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Ruprecht-Karls-Universität Heidelberg
Universitätsbibliothek

HEDD
Frequently Asked Questions

You have questions about HEDD or problems concering order or delivery of articles?

marker small What means  "HEDD"?
marker small Who is allowed to use HEDD?
marker small Which holdings are available?
marker small Which is the term of delivery?  
marker small Can I order complete journal issues?  
marker small How many documents can I order?
marker small
Which ways of delivery do exist?  
marker small In which formats will articles be delivered / sent?  
marker small How are the articles digitized?  
marker small How can I open files on my workstation computer
marker small How can I save documents on my workstation 
marker small How can I print gif-files at my workstation
marker small Is text recognizing technology used?
marker small How long are the articles held on the server?  
marker small Can I cancel orders?

What means "HEDD"?

HEDD means Heidelberger Electronic Document Delivery

Who is allowed to use HEDD?

All members of the regular academic staff of the University of Heidelberg and of the Medical Faculty of Mannheim are entitled to use our HEDD service. For student helps (whether graduated or not) or students HEDD is not available.
To get an access to the service it is necessary to register with our loan system.
Please turn to the lending services in the Main Library or in the Branch Library Neuenheim. As a member of the Medical Faculty of Mannheim you register in the external link Medical-Scientific Library.
Together with your registration you will get a library card with user number or you have the service card with UniID. In addition you will set a personal password. User number or service card and password are needed to get access to HEDD.

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Which holdings are available?

You can order articles from journals and books (article collections, Festschriften, conference proceedings) held by the University Library and articles from journals held by Mannheim Medical-Scientific Library. Holdings from departmental libraries are not available through HEDD. So are permanent loans to institutes and hospitals.
Please note: articles from the Digital Library of our local library system cannot be ordered.
To get access to the E-Journals

Which is the term of delivery?

We try to deliver articles as quickly as possible within 24 hours up to 72 hours. The delivery time depends mainly on the location of a journal or book in our library. A part of our periodical holdings and the books circulate and may not be available in time. A longer delivery time should be taken into account. The order form provides a field for your E-Mail address. We will inform you through electronic mail if we cannot deliver or if we will deliver late.

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Can I order complete journal issues?

No, we only can deliver single journal or book articles with a size of approximately 40 pages maximum.

How many documents can I order?

The orders are restricted to 10 documents a day per user.

Which ways of delivery do exist?

Please read 'How to use delivered documents'.

In which formats will articles be delivered / sent?

We offer the graphics format GIF and printer friendly versions. 
  • as graphics files 
  • TIFF format
  • GIF format
  • as PDF
  • TIFF format is the default format. The order form allows to choose a further format.
    A compressed file is available for each print format. This contains the single files for each page.
    Additionally TIFF graphics can be sent via E-Mail (if you chose this in the order form).

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How are the articles digitized?

The HEDD team scans the article page per page to the graphics format TIFF. The pages are scanned in their original format, so you can quote them.
For scanning we use modern high-speed scanners.

How can I open files on my workstation?


The scan files are prepared for viewing. Please read 'How to use delivered documents' to get more information.

How can I save documents on my workstation?


Due to copyright reasons we delete the scanned articles 6 days after delivery/sending (2 days after retrieval). To make them long-term available use the functions of your WWW browser (e.g. Mozilla: page save under...).
To get further information please read 'How to use delivered documents'.

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How can I print gif-files at my workstation


Please read 'How to use delivered documents' .

Is text recognizing technology used?

No.

How long are the articles held on the server?


Due to copyright reasons we have to delete documents from our WWW server - 6 days after delivery/sending - 2 days after retrieval.
If you chose E-mail delivery: the article will be kept long-term if mail delivery has been successful.

Can I cancel orders?

Yes, if it has not already been executed.
You can cancel the order by using the function "User account".
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